[file] /support · help center
App support.
Questions about Axioo on iOS? We read every message and typically reply within 48 hours.
[email]
prabhathsrinivas@axioo.co
[response time]
≤ 48 hours
Weekdays, Boston time. Urgent issues are prioritized.
[we help with]
- Account access and login issues
- App crashes or unexpected behavior
- Pitch upload, playback, or sharing
- Investor invite and access questions
- Partnerships and collaborations
[app info]
[legal documents]
[transmission log]
> support.channel() open > handler human > email prabhathsrinivas@axioo.co > sla ≤ 48h > status listening
[faq] /frequently asked questions
Before you write in.
I can't log in to my account. What should I do?
Use "Forgot?" on the sign-in screen to get a reset link by email. The link works for one hour. If it doesn't arrive within a few minutes, check your spam folder and request another. Axioo accounts use email and password only — there's no Google or Apple sign-in — so a password reset covers every account. Still stuck? Email us from your registered address.
My pitch video won't upload or play.
Pitches are capped at 60 seconds. If you record in the app, it stops at 60 automatically; if you pick a longer video from your library, trim the 60 seconds you want before publishing. There's no file size limit. If an upload stalls, check your connection, force-close the app, and try again. If playback fails on a shared link, ask the recipient to open it in a modern browser — no app needed.
How do I share my pitch with investors?
Once published, use the share option to copy a public link (axioo.co/pitch/…). Anyone with the link can watch it in a browser. Investors don't need an Axioo account.
How do I get an investor account?
Investor access is invite-only. You can be invited by an existing member, by the Axioo team, or through a partner referral. Email us if you think you should have access.
I found a bug. How do I report it?
Email us with a short description, what you expected vs. what happened, your iPhone model, and your iOS version. Screenshots or a screen recording help a lot.
How do I delete my account and data?
You can delete your account yourself, in the app: Profile → Settings → Delete account. It's immediate and permanent — there's no waiting period and no need to email us. If the in-app deletion doesn't work for you, email us from your registered address with the subject "Account deletion" and we'll handle it within 30 days.
Reporting a bug?
To help us reproduce and fix the issue quickly, include the following in your email:
- 01 / What you were doing when it happened
- 02 / What you expected vs. what happened
- 03 / iPhone model and iOS version
- 04 / Screenshots or screen recording, if possible
Deleting your account.
You can delete your Axioo account at any time from Profile → Settings → Delete account. Deletion is immediate and cannot be undone. It removes your profile, your pitches and posts, and your likes, saves, comments and messages.
If you can't reach that screen, email prabhathsrinivas@axioo.co from your registered address with the subject "Account deletion" and we'll process it within 30 days. Certain records may be retained where required by law.